FAQs

 

 

Q:        What quality diamonds are used in Alessia Collection?       

A:          Our products are manufactured to the highest standards. We work mainly in 18

              Karat gold, but can also provide special orders in 14 KT or Platinum. All our

              jewelry is made with G color VS clarity diamonds, to enhance the life and sparkle of

              the  
jewelry

 

Q:        Where can I purchase Alessia Collection?

A:          Alessia Collection is distributed through selected authorized dealers. To locate your  

              closest authorized dealer, please see Dealer Locator

 

 

Q:       How can I obtain pricing?

A:         All our products are priced on our website. These are standard suggested retail selling

             prices. In the event that you are ordering a custom designed ring, or even an existing

             to
hold a different size center diamond, please contact your authorized dealer.

             Or feel free
to call customer service with any questions on 888-553-6786

 

Q:       Can Alessia Collection rings be made to accommodate different size centers?

A:         Absolutely. Our production is completely set up to handle special orders, and most

             styles can be made for different size centers. Perhaps you have an existing diamond
 
             or a
family heirloom that you wish to set up into a beautiful new mount? No problem.

             We
can handle most requests

 

Q:       What if there is no authorized retailer in my area

A:         Please call customer support and we will assist you to get to see the ring you are

             interested in purchasing

 

Q:        Do you provide matching wedding bands?

A:          All our engagement rings are supplied with custom made matching wedding bands

              upon
 request

 

Q:        What is the warranty policy on Alessia Collection?

A:          We offer a comprehensive 12 months warranty on workmanship and materials.

              However, the warranty will only apply to jewelry which has not been altered from
  
              its
original form. If you have attempted to resize a ring, or have any workshop that
 
              is not
an authorized dealer attempt to work on the jewelry, the warranty may
 
              become void.
              
              Please always consult with your authorized dealer before attempting to repair or

              work
on a diamond ring.